Refund Policy

1. Eligible Scenarios for Full Refund

We provide a prompt 100% refund in any of the following circumstances:

• Unresolvable Vessel Identifier: If an entered Hull Identification Number (HIN), CIN, or SSR number cannot be cross-referenced against any UK marine database and our audit officers cannot produce a verified dossier, a full refund is issued immediately.
• Major Delivery Breach: If your certified report is not dispatched within our 6-hour delivery timeframe due to scheduled governmental database outages or technical downtime, you may request a full refund or express priority delivery.
• Accidental Duplicate Orders: If you accidentally place duplicate orders for the identical boat identifier within 24 hours, the duplicate charge is refunded in full without questions.

2. Non-Refundable Scenarios

Due to the forensic nature of marine database investigations, refunds cannot be granted in the following circumstances:

• Adverse Findings Discovered: If an audit reveals adverse records such as an active marine mortgage, police stolen report, insurance write-off, or failed Boat Safety Scheme (BSS) certificate, the service has been fully rendered. Discovering these critical defects is the precise protective value of commissioning an audit!
• Customer Typographical Errors: If a customer provides an incorrect HIN or SSR number and our investigators complete the forensic search against that submitted number, fees cannot be refunded once data retrieval costs are incurred.
• Change of Mind Post-Delivery: Once an official dossier has been compiled and emailed to your inbox, the digital service is fully completed and cannot be rescinded.

3. Refund Request Process

Submitting a refund request is straightforward:

1. Send an email to support@checkmyboat.co.uk with the subject line: Refund Request - [Your Order Number].
2. Include the vessel HIN or SSR number submitted and the reason for your request.
3. Our billing team will review your case within 24 business hours.
4. Once approved, refunds are credited directly to your original payment card via Stripe. Funds typically reflect in your UK bank account within 2 to 5 business days.